Return Policy

Our Service Guarantee

At Ryxppdhap, we stand behind the quality of our cleaning services with a 100% satisfaction guarantee. We understand that your trust in our services is paramount, and we are committed to ensuring that every cleaning session meets or exceeds your expectations.

Service Refunds and Remedies

If you are not completely satisfied with our cleaning services, please notify us within 48 hours of service completion. We offer the following remedies:

Re-cleaning Service: We will return to your premises at no additional cost to address any areas that did not meet our high standards or your specific requirements.
Partial Refund: In cases where a re-cleaning cannot resolve the issue, we may offer a partial refund proportional to the affected areas or services.
Full Refund: In rare circumstances where we have failed to deliver our service as promised and re-cleaning is not possible or practical, a full refund may be issued at the discretion of management.

Product Purchases

For any cleaning products or supplies purchased directly from Ryxppdhap:

Unopened Products: Unopened products in their original packaging may be returned within 14 days of purchase for a full refund.
Defective Products: Products found to be defective upon opening may be returned within 30 days for a replacement or full refund.
Opened Products: Once a product has been opened and used, returns are evaluated on a case-by-case basis. If the product did not perform as described, we may offer a replacement or partial refund.

To initiate a product return, please contact our customer service team at +61 7 3123 8476 or via email.

Contract Services

For clients with ongoing service contracts:

Service Modifications: Adjustments to service frequency or scope can be made with 7 days' notice.
Contract Cancellation: Contracts may be terminated with 30 days' written notice. Any prepaid services beyond the termination date will be refunded in full.
Early Termination Fee: Contracts terminated before the minimum term (if applicable) may incur an early termination fee as outlined in your service agreement.

How to Request a Refund

To request a refund or report a service issue:

Contact our customer service team at +61 7 3123 8476 or via email within 48 hours of service completion.
Provide your name, service date, and specific details about your concerns.
A service manager will review your request and contact you within 1 business day.
If a refund is approved, it will be processed using your original payment method within 5-7 business days.

Exclusions

The following situations are not eligible for refunds:

Service complaints reported more than 48 hours after service completion.
Issues arising from incorrect information provided by the client about the premises or cleaning requirements.
Damage or issues caused by third parties after our cleaning service was completed.
Cancelled appointments without the minimum 24-hour notice (cancellation fee may apply).

Policy Updates

This Return Policy is subject to change without notice. Any modifications will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

Last updated: October 24, 2025